Shipping policy

At RORER, we work hard to ensure your quick-dry bath mat is processed, shipped, and delivered as smoothly as possible.

Shipping Times

Estimated delivery times vary by destination:

  • United States: 4–14 business days

  • United Kingdom: 4–10 business days

  • Canada: 4–13 business days

  • Australia: 3–7 business days

  • Europe: 4–11 business days

  • Other Countries: 4–12 business days

Delivery times are estimates and may be affected by customs processing, local courier delays, holidays, weather conditions, or other circumstances beyond our control.

Processing Times

Our Fulfilment Team may take up to 48 hours to process your order, perform quality checks, and prepare it for shipment.

Orders placed on weekends or public holidays may be processed on the next business day.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

To track your package, simply follow the tracking link and instructions provided in the email.

Please allow up to 48 hours for tracking information to become active after your order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered the fulfilment process.

RORER is not responsible for packages that are delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

Customs and Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

These charges are determined by local authorities and are the responsibility of the customer.

Delayed or Lost Packages

Occasional shipping delays may occur due to customs inspections, courier disruptions, high order volumes, severe weather, or other unexpected events.

If your tracking information has not updated for an extended period or your package has not arrived within the estimated timeframe, please contact our customer support team for assistance.